FAQ

Do you ship internationally?

We ship to Australia and New Zealand! If you live outside of these countries and would like to place and order please head to our contact us page and send us a message. I'm happy to discuss international post.

How long will it take for my order to be made?

Orders are poured on Fridays, and posted out the following Monday. If you require your order faster than this time-frame, please contact us.

Can I know what's in this months Pandora's Box before subscribing?

Unfortunately, no. The fun of Pandora's Box is the mystery of not knowing what scent or other goodies you're going to receive month to month.

Can I return an item if I don't like it?

We do not accept returns for a change of mind, if you decide to cancel your order please email within 1 hour of purchase.
We take great pride in our products, if there are any issues once you have received your order, please don't hesitate to contact us immediately and we will resolve the problem.

Do you have wholesale available?

For wholesale inquiries please contact us.

Can I request a custom order?

We love custom orders! Whether for a wedding, special event or party we've got you covered.
Contact us to find out more!

Are you on social media?

If you want to follow along on our journey, we are on both Instagram and Facebook as @gaiacandlesaustralia
Follow us there to see the latest specials, products and more!